Shipping policy

Last updated: 29 July 2026

1. Where we ship

We currently deliver to 26 countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your country isn't on the list, it isn't available at checkout yet. Write to support@svellea.com and we'll tell you when it is.

2. Where your order ships from

Svellea is operated from the United States. Orders are fulfilled and dispatched by our logistics partner's warehouse in Asia, which is where the product is manufactured. We'd rather you read that here than work it out from the tracking number.

3. Processing and delivery times

Every order goes through two stages. First it's processed — picked, packed and handed to the carrier. The processing time depends on the shipping option you choose at checkout and is shown there before you pay.

Once your order has been dispatched, delivery takes 7–10 business days.

That's an estimate, not a guarantee. Customs checks, national holidays and carrier backlogs can add time, and we have no control over any of them.

4. Tracking

You get a tracking number by email as soon as your parcel is dispatched. Tracking can take 48–72 hours to start updating — that's normal and doesn't mean the parcel is lost.

If tracking hasn't moved for 10 consecutive days, write to support@svellea.com and we'll chase the carrier.

5. Import duties and VAT

The price you see at checkout is the final price. Import VAT is collected at the point of sale and remitted through the EU Import One-Stop Shop (IOSS) by our logistics partner. There is nothing further to pay when your parcel is delivered — no VAT, no customs charge, no carrier handling fee.

If a carrier ever asks you for a payment on delivery, don't pay it: take a photo, refuse the charge and email support@svellea.com. We'll sort it out and cover any cost you've already incurred.

6. Wrong address

Check your address before you confirm the order. If something's wrong, email us within 12 hours and we'll try to correct it before dispatch. After dispatch we can't change it, and a parcel returned because of an incorrect address can only be reshipped at your cost.

7. Lost or undelivered parcels

If your parcel is confirmed lost by the carrier, we reship it or refund it in full — your choice. A parcel counts as lost after 30 days from dispatch with no delivery scan.

If delivery fails because nobody was there to receive it and the parcel is returned to sender, contact us: we'll reship it once you've confirmed the address, and you cover the second postage.

8. Contact

support@svellea.com — we reply within one business day.

Svellea is operated by NDM Digital Commerce LLC, 30 North Gould Street, Ste R, Sheridan, Wyoming 82801, United States.